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Pegasus Opera II - Software Support

HBP Systems Pegasus Support department are constantly striving to improve our market leading levels of software support and customer service.

The HBP Systems Pegasus User Group which is available to all our Pegasus Customers meet three / four times a year. The format of the meetings is determined by our customers who have the opportunity to meet senior personnel from both Pegasus and HBP Systems.

Our support department is constantly striving to improve our market leading levels of software support and customer service.

The following two examples illustrate our determination to ensure we meet our company mission statement of maintaining and strengthening the company's position of being a market leader in computerised business solutions.

HBP Systems employs dedicated Customer Care Managers. Part of this service involves the regular gathering of information and customer feedback. Customer feedback from account management directly resulted in our software support department extending their availability to 12 hours per day 7.am. to 7.pm. for a three week period each year to assist customers through the yearly payroll updates.

During the company's accredited training over twenty staff were trained in using, installing and supporting our software. This commitment to the software has continued through the years with all departments within HBP having the necessary regular update training to maintain their knowledge and our accredition. The evidence of this training can be seen displayed on the walls in our Scunthorpe head office.

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