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Pegasus
Opera - Customer Care |
HBP Systems employs
dedicated Customer Care Managers. Part of this service involves
the regular gathering of information and customer feedback. Customer
feedback from account management directly resulted in our software
support department extending their availability to 12 hours per
day 7.am. to 7.pm. for a three week period each year to assist customers
through the yearly payroll updates.
Our Consultants and Support Team also produce Help Sheets and FAQ
Guides to help customers with simple, recurring problems. These
are distributed via email and are in Adobe Acrobat Fomat. Since
their inception they've been very popular and have often avoided
a call to the support lines.
To view the Example help sheet, click
here.
HBP's unique relationship with it's customers starts by employing
a team dedicated and entrusted with understanding your needs and
developing the value creation exercise into a reality. Team members
include experts from sales, business management, accounts systems
and product development. This team is responsible for making sure
you accomplish your long- and short-term business objectives from
all HBP has to offer, at every stage of the relationship.
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