Pegasus Opera II: Service & Helpdesk Management Software

Service & Helpdesk Brochure (335kb) Pegasus Opera II Brochure (921kb) Opera II’s Service Management software, part of Service & Helpdesk, is designed to maintain and renew maintenance contracts with your customers. Service Management Software provides end-to-end service and maintenance management, from quotes, orders and deliveries through to installations, contracts, services, breakdowns and billings.

The contract information includes value, equipment covered, billing periods and renewal dates. You also have the ability to log all activities against a contract, such as service calls and site visits, so that you have a complete picture of your customers’ contracts, all in one place.

Integration with TomTom Work also allows for vehicles carrying our service work to be tracked. This enables offices workers to send jobs and locations directly to drivers and these journeys and jobs can then be tracked and reported on so you have a clear picture of where your drivers are at any time so you can react to any new jobs that come in.

• Service And Helpdesk Contract Processing
• Service And Helpdesk Equipment Processing
• Service And Helpdesk Project Processing

Service And Helpdesk Sales Opportunity Processing

Helpdesk Management works alongside the Service Management Software and provides a central location for recording details of problems, requests for changes to contracts/contract items, details of installation, preventative maintenance and allows for all helpdesk calls relating to these elements to be recorded, tracked and resolved.

Furthermore, all maintenance work carried out in response to contracted work or as a result of a helpdesk call can be recorded by a PDA, tablet or online through a web form which feeds back into the service management software for maximum control.

• • Service Level Agreement (SLA) call monitoring and engineer scheduling.

  • Equipment (Assets) Components, Variable Service Types, Warranty and Loan Equipment.

  • User Defined Fields: add your own data and terminology to key forms.

• • Skills Matching, Service Areas and Fault Analysis, with comprehensive reporting capability.

  • Time, Expense and Parts Recording and Billing.

  • Complaints, Problems, Change Requests: full helpdesk and Knowledge.

• • Contracts, Period Renewal Billing, Pro Rata Charging, Planned Maintenance.

  • Installation Projects and Scheduling.